Privacy policy – Pack ’n Say

The short version

Everything you record is stored on your iPhone.
There are no accounts, no ads and no tracking.
Sharing a move with helpers uses your own iCloud account, and only if you choose to.
The AI helper is optional. Nothing is sent unless you switch it on.
If you use it, Anthropic (the company behind the Claude AI) deletes the data within 30 days and never uses it for training.

Photos, captions, boxes, destinations and everything else you record are stored on your iPhone.
Speech is turned into text on the phone itself, and each recording is deleted as soon as its caption is saved.
The one exception: if you choose a language in Settings that your phone can’t recognise by itself (marked “Apple’s speech service”), what you say is sent to Apple to be turned into text, under Apple’s privacy policy. That only happens for that language, and only if you choose it.
Captions spoken in another language are translated into English on the phone by Apple’s built-in Translate, when the language has been downloaded.
There are no accounts, no ads and no tracking. Pack ’n Say doesn’t collect anything about you or how you use the app.

Only if you choose to share a project. It’s then kept in your own iCloud account and shared with the people you invite. You can stop sharing at any time.
iCloud is Apple’s service. The maker of Pack ’n Say can’t see your projects.

Nothing is sent unless Pack ’n Say AI is switched on. You can switch it off at the top of the app’s menu at any time.

Checking a caption: the item’s photo (reduced in size), its caption, the other captions in the same box, words you’ve corrected before, the kind of project and the box’s destination. If you speak another language, also what was heard in it, so it can be translated.
Listing contents: the photo and its caption, only when you ask.
Understanding speech: the words heard on the camera screen when they aren’t a fixed command, the open box number, your destination names and the last item’s caption.

Recordings, your name, your location, your contacts or your Apple ID. Pack ’n Say AI never receives audio, only text and photos.

It goes through Pack ’n Say’s own server, which passes it straight on to Anthropic, the company that makes the Claude AI, and sends the answer back.
Pack ’n Say’s server stores none of it. The only thing it keeps is a monthly count of how many checks you’ve used, filed under a scrambled number that can’t be traced back to you, and deleted after 40 days.
Anthropic doesn’t use it to train its AI, and deletes it automatically within 30 days. The one exception: if Anthropic’s automated safety systems flag something as misuse, it can be kept for up to 2 years. See Anthropic’s privacy information.

Subscriptions are handled by Apple. Pack ’n Say never sees your card details. It only checks Apple’s receipt to confirm you’ve subscribed.

This website uses no cookies, no analytics and no tracking, and loads nothing from other companies.
It’s hosted by Cloudflare, which, like any web host, briefly processes basic technical information (such as your IP address) to deliver the pages and keep the site secure.
If you email us, we use your message and email address only to reply to you.

Pack ’n Say isn’t aimed at children, and doesn’t knowingly collect information from anyone, of any age.

Delete a box, an item or a whole project in the app and it’s gone from your phone (and from iCloud, if it was shared).
Deleting the app removes everything it stored on your phone.
Switch the AI helper off at any time, and nothing more is sent.

If anything about how Pack ’n Say handles your information changes, this page and the privacy screen inside the app will be updated first.

Email support@packnsay.com and you’ll get a reply from a real person.

Last updated: 12 November 2026